shipping and returns

Where do you ship?

I can ship worldwide but if you can’t find your country on the list for shipping, email or dm me and I will add it on the list. 

How long does an order take to process?

I try to fulfill orders within 3-5 business days, except otherwise stated. Some pieces can be made to pre order.

How long does shipping take?

Most Slovenian orders arrive within 1-3 business days. International orders can take up to 21 days.

How much does shipping cost approximately?

Slovenia: 3€ + (depending on the weight)

Europe 8 €+ (depending on the weight)

Rest of the world: can vary

Shipping services are carried out by Slovenia post.

My order hasn’t arrived or has arrived damaged

Please contact me at anitasillustrations@gmail.com and I will get back to you asap regarding your problem.

Returns

You can return unwashed and unused products bought on this website by mail within 14 days of receiving your order. The buyer needs to return the products undamaged and in original packaging. Shipping fee back to me will be at your cost.

Refunds

I can refund the costs of the item, but shipping costs can not be refunded.

What if there’s a problem with my order?

Please send an email with your order number to anitasillustrations@gmail.com and I’ll get back to you as soon as I can.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply.